Customer Service Representative
Chester
£25,000 - £26,000 per annum

My client is currently looking for a Customer Service Representative to join their team based in Chester, full time in office. They are a leading designer and producer of medical devices for a range of medical fields, with their headquarters being based in China.

It is a fantastic opportunity to join the team in office, working Monday - Friday from 8:30AM - 5:00pm on a permanent basis.

Responsibilities:

• Ensure all sales orders are progressed accurately and in a timely manner.
• Liaise and update customers and sales where appropriate of the status of their order.
• Help to provide solutions where kit/implant availability is an issue.
• Help develop procedures that insure consistent elevated levels of customer service.
• Be the point of contact for customers and salespeople advising/supporting where necessary to aid growth of the businesses.
• Ensure all customer contact (verbal and written) is managed in a timely, professional, and satisfactory manner.
• Participate in the development of appropriate pro-active methods for continuous improvement.
• Maintain appropriate and professional relationships within the department and other internal areas within the company.
• To be a proactive member of the Customer Services Team, giving support and advice to other team members where necessary.
• Problem solving in matters relating to perfectly balancing customer demands.
• Help motivate and foster a team ethic through all operation functions.
• To complete all other reasonable requests made by management.
• Follow all standard operating procedures and quality and regulatory guidelines.

Requirements:

• Experience in similar customer service role.
• ERP/IT experience
• Customer-focused orientation (internal & external)
• Good communicator
• Able to work independently, but also able to drive team spirit.
• Language: Good comprehension of written and spoken English

If you are interested in the role, please apply via the link, OR send me your CV via email: terri.bishop@markssattin.com